What's your response time for Elk Grove Village emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Elk Grove Village the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active IL contractor license and full insurance coverage, and we'll provide proof of both on request — most Elk Grove Village customers ask, and we expect that.
What emergency roofing services are available in Elk Grove Village?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Elk Grove Village customers say this cuts weeks off their claim process.
How many days will a reroof take at my Elk Grove Village home?+
Most residential replacements in Elk Grove Village take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Is your workmanship guaranteed?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Elk Grove Village with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Elk Grove Village too?+
Beyond Elk Grove Village, our crews regularly service the surrounding Elk Grove Village, IL area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
